Comprised of hundreds of devices, customizable to any carrier network and a variety of consumer profiles, our device lab is designed to solicit a variety of customer journeys. The data collected from the lab seamlessly integrates into the Market Monitor platform to enable compliance audits at high volumes.
Market Monitor has chat functionality to enable you, our team, and the entity being audited to communicate in-portal on an audit by audit basis. This chat history is saved with the details of the audit, making it easy to understand how a particular issue was handled no matter how much time has elapsed since audit closure.
We understand that every brand has specific expectations about how their partners should behave and how quickly market changes can necessitate new best practices. Market Monitor allows us to easily capture these best practices, assign levels of severity, and adjust each with the click of a button based on your evolving needs.
A picture is worth a thousand words. Instead of describing an experience, we allow screenshots of the journey to tell the story as well as provide documented evidence for our compliance analysis. This way everyone knows why a decision was made−it's hard to dispute a problem when it is there to see.
All of our audits and their corresponding data is housed in a single location that is easily accessed for a larger export. This enables a legal team or in-house auditor to easily compile historical data to support their investigation.
