Remove Risk Before It Becomes Relevant

The SpamResponse app integrates with the messaging client and allows your customers to report spam with the swipe of a finger. Message content, network provider, sender number, message time, location, and device type are automatically pulled from the device. With both our web and app interfaces, we make it easy for your customers to report spam.

RICHER DATA = BOOSTED TAKEDOWNS

We provide data rich spam intelligence that exceeds the capabilities of standard carrier compliant reporting mechanisms. Our reporting process extends beyond the limitations of SMS by leveraging mobile apps and web reporting to capture additional data points for better insight into consumer threats. We use this data to:

• Detect complaint drivers specific to your network
• Action malicious messaging 
• Identify legitimate carrier messaging being perceived as spam
• Hold partners accountable for their sending practices
• Feed intelligence back to blocking and filtering partners to improve their algorithms

COMPLAINT REPORTING WITH CONTEXT

Our platform simplifies the user experience, resulting in a more complete data set. Instead of reporting each message individually, consumers can easily report an entire conversation. We accurate capture spammers' sender numbers the first time -- no replying back with additional information is needed.  Having this additional context upfront improves insight into the structure of a spam campaign to facilitate timely identification and takedown.

INCREASED SUBSCRIBER ENGAGEMENT AND REDUCED CALLS TO CARE

Geared towards improving the customer experience, SpamResponse provides you with another subscriber touchpoint. Let your customers know that you take spam seriously and offer them a seamless way to communicate problems straight from their device. Not only does this reduce costly calls to care, but it also gives your subscribers a sense of security that you are taking action on problems they escalate.

INCREASED TRANSPARENCY

The best way to understand what a subscriber views as unwanted messaging is to ask them. Not only do consumer complaints help you pinpoint when an opt-out process is broken, our what problematic messaging is eluding filters, but they also help your own product and marketing teams identify when your messaging is ineffective.  Collecting and actioning the problems that are impacting your customers ensures that messaging remains a valuable and trusted channel for consumer engagement.

DETAILED REPORTING

Trust in the proactive containment of spam texts on your network

Giving Subscribers a Better Way to Report

SpamResponse helps you better identify when your customers are receiving unwanted messages and what those messages contain. Our platform simplifies the process for detailed reporting, creating an increasingly rich data set that puts your customers at the forefront of fighting threat actors directly from their device. 

Discover if your customers are already reporting spam

Want to learn more about the consumer app for Android and iOS and alternate data collection points?

Download the free SpamResponse app on  

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